netVendor devices are installed downstream from municipal meters to provide prepaid utility management. Our system allows you to track your usage, receive alerts when credit is low, and purchase tokens through multiple convenient methods.

The system works with electricity, water, and gas meters, providing comprehensive utility management for residential, commercial, and industrial users.

Yes, multiple netVendor devices can be installed per property with separate distribution boards. This is ideal for:

• Multi-unit residential buildings
• Commercial properties with multiple tenants
• Properties requiring separate monitoring for different areas

No, by law, our metering devices are not allowed to replace municipal meters. netVendor metering devices are installed downstream from the municipal meter.

This ensures compliance with local regulations while providing you with advanced prepaid utility management capabilities.

Any meter can be tampered with, but netVendor provides comprehensive security features:

• Exception reports to monitor unusual consumption patterns
• Instant alerts for suspicious activity
• Secure meter housing and installation
• Regular monitoring and maintenance checks

Use a monitoring device that runs in post-paid mode. This provides:

• Current consumption readings via the Vendy Mobi App
• Detailed usage analytics and reports
• Monthly billing instead of prepaid tokens
• All monitoring benefits without prepaid restrictions

The method to stop beeping varies by meter model:

• Actaris meters: Press and hold the red button for 5 seconds
• Conlog meters: Enter code #1234# on the keypad
• Hexing meters: Press the display button 3 times quickly
• Nirav meters: Hold the enter button for 10 seconds

If these methods don't work, contact support at +27 31 109 0001.

For pricing and solutions information, please contact our sales department at [email protected] or browse our online store.

Our sales team will provide you with a customized quote based on your specific requirements and property needs.

The app is accessible through your web browser:

• Android: Go to mobi.netvendor.co.za in your browser, then add the app to your home screen
• Apple: Go to mobi.vendy.co.za, click the share icon, then select "add to home screen"

The netVendor Mobile Application is a progressive web application which is delivered via the web and can be used on mobile devices as well as desktops and laptops.

This means you don't need to download it from an app store - it works directly through your browser but feels like a native app.

No, once you have logged in, you will not need to verify your details again. Only if you log out or login from a different device will you need to repeat the verification process.

Once you are logged into the Vendy app, go to recharge history. Your last 5 purchases will be displayed here with the tokens.

No, the Vendy Mobi App is a PWA app that is accessible from your web browser. This eliminates the need for app store downloads and ensures you always have the latest version.

This feature on the Vendy Mobi App will provide you with smart devices that are generating load profile readings (readings every 30 minutes), with graphs which will display your usage.

This allows you to monitor your consumption patterns and optimize your energy usage.

To register for the Vendy Mobile App:

• Visit mobi.netvendor.co.za
• Enter your meter number and personal details
• Verify your email address and phone number
• Set up your payment methods
• Start purchasing tokens instantly

Tokens can be purchased through these convenient methods:

• smartphonenetVendor Mobile App - Visit Mobile App
• computerOnline Platform - Credit Card, Debit Account, Instant EFT
• account_balanceEFT & Banking Apps - Direct bank transfers and banking applications
• local_atmATMs - Most major bank ATMs
• storePick n Pay & Checkers - Available at retail store locations
• point_of_salePoint-of-Sale Devices - Various POS terminals and devices

netVendor supports three main tariff structures:

• Flat Rate: Fixed price per unit regardless of usage
• Inclining Block Tariff: Price increases with higher usage levels
• Time of Use Tariff: Different rates based on time of day (Peak/Standard/Off-Peak)

Tariff rates vary by municipality and are set according to local regulations.

No, tariffs depend on the specific municipality and area where your property is located.

Each municipality sets its own rates based on local regulations and infrastructure costs. Your tariff rate will be aligned with your municipal area's approved rates.

netVendor charges the NERSA (National Energy Regulator of South Africa) recommended tariff rate.

You pay the same rate as you would with municipal billing, but with the added benefits of:

• Smart usage tracking
• Budget control through prepaid management
• No unexpected large bills
• Convenient payment options

Tariff increases follow a scheduled pattern:

• Eskom increases: April 1st annually
• Municipal tariffs: July 1st annually

We notify all customers in advance of any tariff changes through SMS, email, and app notifications.

The Vending Lifecycle process ensures prompt payment:

• Collection: Tenant purchases are collected monthly
• Processing: Funds are processed within 3-5 business days
• Payment: Direct transfer to your nominated bank account
• Reporting: Detailed statements provided monthly

You can track all collections and payments through your landlord portal.

For property owners and landlords:

• Monthly collected funds are paid within 3-5 business days
• Detailed usage reports are provided
• Automatic payment scheduling available

We recommend updating lease agreements when installing prepaid meters to reflect the new billing structure.

To transfer ownership:

• Email [email protected]
• Provide current and new owner details
• Include property address and meter numbers
• Submit required documentation

The transfer process typically takes 2-3 business days to complete.

Continuous beeping usually indicates low credit. To stop the beeping:

• Purchase additional tokens immediately
• Enter the token code on your meter
• The beeping should stop once credit is added

If beeping continues after adding credit, contact our support team at +27 31 109 0001.

netVendor support is available:

• Phone Support: Mon-Sun 8AM to 8PM
• WhatsApp: at +27 63 543 6835
• Email Support: [email protected]

WhatsApp messages sent after 8PM will be addressed the next morning.